Votre imprimante laser HP LaserJet Pro 400 MFP M475, M475DN, M475DW
est en panne à Lyon ?

Notre technicien peut intervenir sur site
pour la dépanner.

Diagnostic gratuit par téléphone

Accueil personnalisé sans serveur vocal sans N° surtaxé par notre technicien à Lyon.
Nos techniciens expérimentés sont à votre écoute pour faire le diagnostic du problème que vous rencontrez.

Devis dans la journée, dépannage en 48 heures

Notre devis de réparation vous est adressé dans la journée.
En fonction de votre disponibilité, notre technicien SAV interviendra sous 48 heures à réception de votre accord.
Il réparera votre imprimante chez vous sur place.

Interventions sur site dans le Grand Lyon

Proche de chez vous, nos techniciens interviennent sur site dans le Grand Lyon.
Société de maintenance avant tout, nous prenons en charge votre matériel directement, sans passer par le service constructeur ou par un sous-traitant.

Prise en charge de toutes les pannes

Nos techniciens prennent en charge tous les problèmes : Pièces d’usure, problèmes de qualité d’impression, codes erreur, pannes électroniques, paramétrages et configuration informatique...

Important stock de pièces détachées à Lyon.

Nous disposons d’un très important stock de pièces détachées HP nous permettant de réaliser toutes les réparations sur site sans avoir à revenir avec les pièces nécessaires ou emmener votre imprimante en atelier.

Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.

Codes erreur les plus fréquents
Imprimante HP LaserJet Pro 400 MFP M475, M475DN, M475DW

Code Erreur 10 ou Erreur mémoire consommable

Code Erreur 13.xx ou Bourrage papier

Code Erreur 49

Code Erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance

Problèmes les plus fréquemment rencontrés
Imprimante HP LaserJet Pro 400 MFP M475, M475DN, M475DW

Tableau de tous les codes erreurs
Imprimante HP LaserJet Pro 400 MFP M475, M475DN, M475DW

10.100X HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

10.100X

- affichage :

NOOSCREEN

- description :

Supply Memory Error A specific toner cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.

- remede :

Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the toner cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message displays, then there is an engine problem. If a different 10.100X message displays, replace the cartridge. If the problem is not solved, replace the cartridge.

13.0000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

13.0000

- affichage :

NOOSCREEN

- description :

Paper jam

- remede :

20.0000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

20.0000

- affichage :

NOOSCREEN

- description :

Memory out

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, break the job into smaller jobs that contain fewer pages. If the error persists, update the firmware. NOTE: For memory-card models, adding memory to the DIMM slot might help solve this problem.

21.0000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

21.0000

- affichage :

NOOSCREEN

- description :

Page misfeed or mispick

- remede :

41.2000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

41.2000

- affichage :

NOOSCREEN

- description :

Beam detect malfunction

- remede :

41.3000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

41.3000

- affichage :

NOOSCREEN

- description :

Unexpected size

- remede :

49 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

49

- affichage :

NOOSCREEN

- description :

The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.

- remede :

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.

50.1000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.1000

- affichage :

NOOSCREEN

- description :

Low fuser temperature error

- remede :

50.2000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.2000

- affichage :

NOOSCREEN

- description :

Slow fuser error

- remede :

50.3000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.3000

- affichage :

NOOSCREEN

- description :

High fuser temperature error

- remede :

50.4000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.4000

- affichage :

NOOSCREEN

- description :

Fuser drive circuit error

- remede :

50.7000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.7000

- affichage :

NOOSCREEN

- description :

Fuser open error

- remede :

50.8000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.8000

- affichage :

NOOSCREEN

- description :

Low sub-thermistor fuser error

- remede :

50.9000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.9000

- affichage :

NOOSCREEN

- description :

High sub-thermistor fuser error

- remede :

50.x HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

50.x

- affichage :

NOOSCREEN

- description :

Fuser Error The product has experienced an internal hardware error.

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Connect the product directly into the wall socket. 3. Turn on the power and wait for the product to initialize.

51.2000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

51.2000

- affichage :

NOOSCREEN

- description :

Black scanner laser error (inline devices only)

- remede :

51.2100 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

51.2100

- affichage :

NOOSCREEN

- description :

Cyan scanner laser error (inline devices only)

- remede :

51.2200 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

51.2200

- affichage :

NOOSCREEN

- description :

Magenta scanner laser error (inline devices only)

- remede :

51.2300 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

51.2300

- affichage :

NOOSCREEN

- description :

Yellow scanner laser error (inline devices only)

- remede :

52 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

52

- affichage :

NOOSCREEN

- description :

Scanner Error The product has experienced an internal hardware error.

- remede :

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.

54.0100 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.0100

- affichage :

NOOSCREEN

- description :

Environmental sensor error

- remede :

Verify that the DC controller connectors are firmly connected. If the error persists, replace the temperature/humidity sensor. If the error persists, replace the DC controller.

54.0600 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.0600

- affichage :

NOOSCREEN

- description :

Density sensor error

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1100 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1100

- affichage :

NOOSCREEN

- description :

Black density out of range

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1101 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1101

- affichage :

NOOSCREEN

- description :

Cyan density out of range

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1102 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1102

- affichage :

NOOSCREEN

- description :

Magenta density out of range

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1103 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1103

- affichage :

NOOSCREEN

- description :

Yellow density out of range

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1200 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1200

- affichage :

NOOSCREEN

- description :

Black density measurement abnormality

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1201 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1201

- affichage :

NOOSCREEN

- description :

Cyan density measurement abnormality

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1202 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1202

- affichage :

NOOSCREEN

- description :

Magenta density measurement abnormality

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1203 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1203

- affichage :

NOOSCREEN

- description :

Yellow density measurement abnormality

- remede :

Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.

54.1400 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1400

- affichage :

NOOSCREEN

- description :

Color plane registration sensor error (inline devices only)

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.

54.1500 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1500

- affichage :

NOOSCREEN

- description :

Yellow toner level sensor error

- remede :

54.1501 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1501

- affichage :

NOOSCREEN

- description :

Cyan CPR pattern cannot be read

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.

54.1502 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1502

- affichage :

NOOSCREEN

- description :

Magenta CPR pattern cannot be read

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.

54.1503 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1503

- affichage :

NOOSCREEN

- description :

Yellow CPR pattern cannot be read

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.

54.1599 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1599

- affichage :

NOOSCREEN

- description :

Black CPR pattern cannot be read

- remede :

1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.

54.1600 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1600

- affichage :

NOOSCREEN

- description :

Magenta toner level sensor error

- remede :

54.1700 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1700

- affichage :

NOOSCREEN

- description :

Cyan toner level sensor error

- remede :

54.1800 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1800

- affichage :

NOOSCREEN

- description :

Black toner level sensor error

- remede :

54.1900 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.1900

- affichage :

NOOSCREEN

- description :

Bad top-of-page (TOP) sensor

- remede :

54.2100 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.2100

- affichage :

NOOSCREEN

- description :

Beam detect (BD) error

- remede :

If the error persists, replace the DC controller. If the error persists, replace the product.

54.2500 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

54.2500

- affichage :

NOOSCREEN

- description :

Top-of-page sensor error

- remede :

Verify that the DC controller connectors are firmly connected. If the error persists, replace the DC controller.

55.0000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

55.0000

- affichage :

NOOSCREEN

- description :

Engine internal communication error

- remede :

55.0601 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

55.0601

- affichage :

NOOSCREEN

- description :

DC controller NVRAM data error

- remede :

55.0602 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

55.0602

- affichage :

NOOSCREEN

- description :

DC controller NVRAM access error

- remede :

55.1000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

55.1000

- affichage :

NOOSCREEN

- description :

DC controller memory error

- remede :

57 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

57

- affichage :

NOOSCREEN

- description :

Fan Error The product has experienced a problem with its internal fan.

- remede :

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.

57.0100 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

57.0100

- affichage :

NOOSCREEN

- description :

Fan motor error

- remede :

57.0200 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

57.0200

- affichage :

NOOSCREEN

- description :

Fan error

- remede :

59.0160 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.0160

- affichage :

NOOSCREEN

- description :

ITB or main motor rotation error (59.A0)

- remede :

59.0192 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.0192

- affichage :

NOOSCREEN

- description :

Developer motor rotation error (59.C0)

- remede :

59.0240 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.0240

- affichage :

NOOSCREEN

- description :

Transfer alienation failure (59.F0)

- remede :

59.3000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.3000

- affichage :

NOOSCREEN

- description :

Fuser motor startup error

- remede :

59.4000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.4000

- affichage :

NOOSCREEN

- description :

Fuser motor error

- remede :

59.5000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.5000

- affichage :

NOOSCREEN

- description :

Image drum motor startup error - black

- remede :

59.5300 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.5300

- affichage :

NOOSCREEN

- description :

Image drum motor startup error - yellow

- remede :

59.6000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.6000

- affichage :

NOOSCREEN

- description :

Image drum motor rotation error - black

- remede :

59.6300 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.6300

- affichage :

NOOSCREEN

- description :

Image drum motor rotation error - yellow

- remede :

59.7000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.7000

- affichage :

NOOSCREEN

- description :

Black developer motor startup error

- remede :

59.7300 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.7300

- affichage :

NOOSCREEN

- description :

Yellow developer motor startup error

- remede :

59.8000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.8000

- affichage :

NOOSCREEN

- description :

Black developer motor rotation error

- remede :

59.8300 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.8300

- affichage :

NOOSCREEN

- description :

Yellow developer motor rotation error

- remede :

59.9000 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

59.9000

- affichage :

NOOSCREEN

- description :

ITB motor start error

- remede :

79 HP LaserJet Pro 400 MFP M475, M475DN, M475DW

- code :

79

- affichage :

NOOSCREEN

- description :

The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.

- remede :

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.