Votre imprimante laser HP LaserJet 9050, 9050N, 9050DN
est en panne à Lyon ?

Notre technicien peut intervenir sur site
pour la dépanner.

Diagnostic gratuit par téléphone

Accueil personnalisé sans serveur vocal sans N° surtaxé par notre technicien à Lyon.
Nos techniciens expérimentés sont à votre écoute pour faire le diagnostic du problème que vous rencontrez.

Devis dans la journée, dépannage en 48 heures

Notre devis de réparation vous est adressé dans la journée.
En fonction de votre disponibilité, notre technicien SAV interviendra sous 48 heures à réception de votre accord.
Il réparera votre imprimante chez vous sur place.

Interventions sur site dans le Grand Lyon

Proche de chez vous, nos techniciens interviennent sur site dans le Grand Lyon.
Société de maintenance avant tout, nous prenons en charge votre matériel directement, sans passer par le service constructeur ou par un sous-traitant.

Prise en charge de toutes les pannes

Nos techniciens prennent en charge tous les problèmes : Pièces d’usure, problèmes de qualité d’impression, codes erreur, pannes électroniques, paramétrages et configuration informatique...

Important stock de pièces détachées à Lyon.

Nous disposons d’un très important stock de pièces détachées HP nous permettant de réaliser toutes les réparations sur site sans avoir à revenir avec les pièces nécessaires ou emmener votre imprimante en atelier.

Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.

Codes erreur les plus fréquents
Imprimante HP LaserJet 9050, 9050N, 9050DN

Code Erreur 10 ou Erreur mémoire consommable

Code Erreur 13.xx ou Bourrage papier

Code Erreur 49

Code Erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance

Problèmes les plus fréquemment rencontrés
Imprimante HP LaserJet 9050, 9050N, 9050DN

Tableau de tous les codes erreurs
Imprimante HP LaserJet 9050, 9050N, 9050DN

10.10 HP LaserJet 9050, 9050N, 9050DN

- code :

10.10

- affichage :

10.10 Supply Memory error

- description :

The product is unable to read the cartridge data. This message indicates that the product has determined that it cannot read or write to at least one e-label or at least one e-label is determined missing. This error can cause the supplies status feature to become disabled.

- remede :

1. Open the front door, lower the green handle, and remove the print cartridge. 2. Reinsert the cartridge, push the release button, and rotate the green handle to the locked position. 3. Close the front door. 4. If the message reappears, turn the product off then on. 5. If this problem still appears again, record the message and contact support. 6. Press Start to continue printing. 7. Touch OK from the Help menu to continue printing.

10.32.00 HP LaserJet 9050, 9050N, 9050DN

- code :

10.32.00

- affichage :

10.32.00 Unauthorized supply

- description :

This error message displays when a supply (or supplies) has been inserted into the product and the product has determined that HP is in the OEM field, but the supply (or supplies) does not pass the new authentication test. (In other words, it means that another company is misusing HP’s name.) The error will only be shown if the product currently has all genuine supplies.

- remede :

Choose to continue past this error by touching OK.

11 HP LaserJet 9050, 9050N, 9050DN

- code :

11

- affichage :

11. Internal clock error To continue, touch "OK"

- description :

This message indicates a problem with the formatter’s real time clock. When this error occurs, the time and date will accrue based upon the processor clock until the product is turned off. The product will prompt for the date and time whenever it is turned off and turned on.

- remede :

If the error persists, replace the formatter.

13.01.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.01.00

- affichage :

13.01.00 Jam inside right door

- description :

A page is jammed in the paper path at the feed area.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - If the error persists, replace the paperinput unit. - Replace the Tray 1 pickup rollers. - Replace Tray 1.

13.03.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.03.00

- affichage :

13.03.00 Jam inside right door

- description :

A jam is in the feed area.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - Replace the paper input unit. - Replace the Tray 1 pickup rollers. - Replace Tray 1.

13.05.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.05.00

- affichage :

13.05.00 Jam inside right door

- description :

A jam is in the fuser area. The leading edge of the media failed to reach the fuser delivery sensor (PS502) within the specified time.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the print cartridge. - Replace the transfer roller assembly. - Replace the fuser.

13.06.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.06.00

- affichage :

13.06.00 Jam inside left door

- description :

A jam is in the fuser area.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the fuser.

13.09.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.09.00

- affichage :

13.09.00 Jam inside left door

- description :

A jam is in the face-down bin. The leading edge of the media failed to reach the face-down bin delivery sensor (PS1451) within the specified time.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Reseat the connections to the DC controller. - Make sure that the delivery flags move smoothly. - Run a service test. - Replace the delivery unit. - Replace the DC controller.

13.0A.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.0A.00

- affichage :

13.0A.00 Jam inside left door

- description :

A jam is in an area accessible through the left door. The trailing edge of the media failed to leave the face-down bin delivery sensor (PS1451) within the specified time.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the delivery unit. - Replace the diverter.

13.10.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.10.00

- affichage :

13.10.00 Jam inside left door

- description :

A jam is in the reversing area. The leading edge of the media did not reach the reversed paper sensor (PS2002) in the duplexer within the specified time.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Reseat the connections to the DC controller. - Replace the duplexer.

13.11.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.00

- affichage :

13.11.00 Jam inside left door

- description :

A jam is in the reversing area. The leading edge of the media did not reach the reversed paper sensor (PS2002) in the duplexer within the specified time.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Reseat the connections to the DC controller. - Replace the duplexer.

13.11.05 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.05

- affichage :

13.11.05 Jam in input accessory

- description :

A pickup delay jam is in the registration area.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Run a paper path test. - Replace the paper pickup assembly.

13.11.06 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.06

- affichage :

13.11.06 Pickup stationary jam

- description :

A jam is in the pickup area of the input accessory.

- remede :

- Clear the jam in the area indicated. - Remove the media from the right door of the product engine.

13.11.07 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.07

- affichage :

13.11.07 Jam in input accessory

- description :

A jam is in the right door area. A page stopped in the registration area.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the vertical transfer unit.

13.11.08 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.08

- affichage :

13.11.08 Jam in input accessory

- description :

A paper delivery jam is in the vertical transfer unit registration area.

- remede :

- Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Check the function of the vertical transfer sensor. - Replace the vertical transfer sensor. - Replace the vertical transfer unit.

13.11.09 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.09

- affichage :

13.11.09 Jam in input accessory

- description :

A paper-delivery stationary jam is in the right door area.

- remede :

- Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Check the function of the vertical transfer sensor. - Replace the paper path connection unit. - Replace the vertical registration assembly. - Replace the diverter.

13.11.0A HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.0A

- affichage :

13.11.0A Jam in input device

- description :

A jam occurs in the input device as the product is turned on.

- remede :

- Clear the jam. - Turn the product off, and then on.

13.11.10 HP LaserJet 9050, 9050N, 9050DN

- code :

13.11.10

- affichage :

13.11.10 Residual jam in delivery area

- description :

A jam occurs in the delivery area when the product is turned on or as the front door is closed.

- remede :

- Clear the jam. - Turn the product off, and then on. - Replace the paper path connection unit. - Replace the VRA.

13.12.XX HP LaserJet 9050, 9050N, 9050DN

- code :

13.12.XX

- affichage :

13.12.<XX> Jam in finishing device

- description :

finishing device (depending on the finishing device model). 11, 30–31 is a jam in the stapler. 21–23 or 01–05 is a jam in the flipper area. 20–25 is a jam in the accumulator area (stacker/stapler). 31–33 or 10–13 is a jam in the paper path. 34 is a ejectors jam. 40–42 is jam in the offset area (stacker). 41–43 is a jam in the folding area (multifunction finisher). 51–53 is a jam in the booklet area (multifunction finisher). 50–54 is a jam in the exit area (multi-bin mailbox)

- remede :

- Follow instructions in online help. - Remove the jam from the finisher area. - Remove, realign, and reinstall the finishing device. - Turn the product off and turn it on. If the error continues, look for more jammed material. - See the Output finishing device service manual (Q5693.90002) for more detailed instructions.

13.13.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.13.00

- affichage :

13.13.00 Jam inside left door

- description :

A jam is in the duplexer area. The trailing edge of the media did not leave the duplexer paper sensor (PS2004) within a specified time.

- remede :

- Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Replace the duplexer.

13.20.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.20.00

- affichage :

13.20.00 Jam inside left door

- description :

A jam is in the paper path. Media is detected inside the product. NOTE: The media was detected as the product was turned on or as any door was open and closed. Media might be detected by the following sensors: - Registration sensor (PS2) - Fusing-unit jam sensor (PS501) - Fusing-unit delivery sensor (PS502) - Tray 2 paper-feed sensor (PS1402) - Tray 3 paper-feed sensor (PS1403) - Face-down-bin delivery sensor (PS1451) - The duplexer residual paper sensor (PS2005)

- remede :

- Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Run a paper path test. - Check the seating of the leaf springs under the high voltage power supply. - Replace the fuser.

13.21.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.21.00

- affichage :

13.21.00 Jam inside left door

- description :

A door is open.

- remede :

- Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Run a paper path test. - Run a service test. - Check the function of the interlock switches. - Replace the left door.

13.30.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.30.00

- affichage :

13.30.00 Jam inside right door

- description :

A jam is in the pickup area of Tray 1.

- remede :

Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - Replace the paper input unit. - Replace the Tray 1 pickup rollers. - Replace Tray 1.

13.31.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.31.00

- affichage :

13.31.00 Jam inside left door

- description :

A jam is in the fuser area. The leading edge of the media reached the fuser delivery sensor (PS502) within the expected time, but the trailing edge of the media failed to reach the fuser-jam sensor (PS501) within the expected time.

- remede :

- Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Replace the fuser.

13.32.00 HP LaserJet 9050, 9050N, 9050DN

- code :

13.32.00

- affichage :

13.32.00 Jam inside right door

- description :

A jam is in the feed area. The media failed to leave the registration sensor (PS2) within the expected time.

- remede :

- Clear the jam. - Close the door to allow the product to attempt to clear the jam. - Replace the registration assembly. - Replace the paper-input unit.

20 HP LaserJet 9050, 9050N, 9050DN

- code :

20

- affichage :

20 - Insufficient memory To continue, touch "OK"

- description :

The product does not have enough memory to print the page.

- remede :

- Touch OK print a partial page. - Reduce the page complexity. - Add memory.

22 HP LaserJet 9050, 9050N, 9050DN

- code :

22

- affichage :

22 - Embedded I/O buffer overflow To continue, touch "OK"

- description :

The embedded Jetdirect has overflowed during a busy state. Touching OK resumes printing but results in a loss of data.

- remede :

- Turn the product off, and then on. - Move the EIO card to a different slot. - Replace the EIO card.

30.01.02 HP LaserJet 9050, 9050N, 9050DN

- code :

30.01.02

- affichage :

30.01.02 ADF paper jam

- description :

A jam has occurred in the ADF.

- remede :

- Open the ADF feeder and remove the jammed media. Close the ADF feeder. - Reload the document and press Start. - If the error persists, run a sensors diagnostic test to verify that the skew front and skew back sensors are functioning correctly. - Verify that the pickup roller, the feed roller assembly, the separation belt assembly, and the registration roller assembly are clean and undamaged.

30.01.03 HP LaserJet 9050, 9050N, 9050DN

- code :

30.01.03

- affichage :

30.01.03 Pick error

- description :

The document feeder sensors failed to detect a successful pick.

- remede :

- Open the ADF feeder and remove the jammed media. Close the ADF feeder. - Reload the document and press Start. - If the error persists, run a sensors diagnostic test to verify that the skew front and skew back sensors are functioning correctly. - Verify that the pickup roller, the feed roller assembly, the separation belt assembly, and the registration roller assembly are clean and undamaged.

30.01.11 HP LaserJet 9050, 9050N, 9050DN

- code :

30.01.11

- affichage :

30.01.11 ADF skew error

- description :

A skew is detected in the ADF feeder.

- remede :

- Remove the skewed media in the ADF feeder, and close the ADF feeder. - Reload the document, and then press Start. - If the error persists, run the sensors diagnostic test to verify that the skew front and skew back sensors are functioning correctly. - Verify that J112 on the scanner control board, J701 and J704 on the ADF intermediate PCA, and J801 on the ADF sensor PCA are seated correctly. - Verify that the pickup roller, the feed roller assembly, the separation belt assembly, and the reg

30.01.34 HP LaserJet 9050, 9050N, 9050DN

- code :

30.01.34

- affichage :

30.01.34 Scan failure

- description :

Scanner initialization failed, and the copyprocessor board (CPB) is not communicating with the scanner-controller board (SCB).

- remede :

- Turn the product off, and then on. - Check the scanner controller board LEDs. - Check the connections to the scanner controller board. - Replace the scanner controller board.

30.1.06 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.06

- affichage :

30.1.06 Scan failure

- description :

The scanner lamp fan has failed.

- remede :

- Verify that the product is turned on and that the fan is not functioning. - Check for loose connections and broken, frayed, or pinched wires. - Reseat the fan connector on the scanner control board and the connector on the fan. - Replace the fan.

30.1.07 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.07

- affichage :

30.1.07 Scan failure

- description :

The product has experienced a communication error.

- remede :

- Print a configuration page to verify that the CPB firmware is loaded. - Turn the product off, and then disconnect the power cord. - Connect the power cord, and then turn the product on.

30.1.08 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.08

- affichage :

30.1.08 Scan failure

- description :

The product has experienced a flatbed motor failure.

- remede :

- Run the flatbed motor diagnostic test to verify that the flatbed motor is functioning correctly. - Check for loose connections and broken, frayed, or pinched wires. - Reseat the flatbed motor connector at the SCB location J108. - Replace the flatbed motor.

30.1.09 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.09

- affichage :

30.1.09 Scan failure

- description :

The pickup roller home position sensor is not detecting the pickup roller home position.

- remede :

- Run the ADF INPUT diagnostic test to verify that the pickup roller assembly is functioning correctly. - Check for loose connections and broken, frayed, or pinched wires. - Reseat connector J112 on the SCB, connectors J701 and J703 on the ADF intermediate PCA, and connector J716 on the pickup roller home position detection sensor. - Check the pickup roller home position detection sensor and the pickup roller assembly for disengagement or damage. - Replace the SCB.

30.1.10 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.10

- affichage :

30.1.10 Scan failure

- description :

The product has experienced an ADF fan error.

- remede :

- Verify that the fan is not functioning while the product is turned on. - Check for loose connections and broken, frayed, or pinched wires. - Reseat the fan connector at scanner control PCA location J109, and connector J156 on the ADF fan. - Replace the ADF fan. - Replace the SCB.

30.1.12 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.12

- affichage :

30.1.12 Scan failure

- description :

The ADF has experienced an ASIC error.

- remede :

- Turn the product off, and then disconnect the power cord. - Connect the power cord, and then turn the product on. - Reconnect connectors J158 and J159 on the ADF inverter PCA, and reconnect connector J104 on the SCB. - Reconnect connector J102 on the ADF inverter PCA, connectors J301 and J304 on the ADF analog processor board, and J601 on the ADF CCD driver PCA. - Reconnect connector J303 on the ADF analog processor PCA and connector J602 on the ADF CCD driver PCA. - Replace the ADF analog

30.1.13 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.13

- affichage :

30.1.13 Scan failure

- description :

The scanner has experienced an ASIC error

- remede :

- Turn the product off, and then disconnect the power cord. - Connect the power cord, and then turn the product on. - Reconnect connector J161 and J162 on the flatbed inverter PCA, and connector J205 on the SCB. - Reconnect connector J103 on the SCB, J504 and J503 on the flatbed intermediate PCA, J201 and J202 on the flatbed analog processor PCA, and J601 on the flatbed CCD driver PCA. - Reconnect connector J105 on the SCB, J502 and J501 on the flatbed intermediate PCA, J203 and J204 on the f

30.1.14 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.14

- affichage :

30.1.14 Scan failure

- description :

The product has experienced an EEPROM error

- remede :

Replace the SCB.

30.1.15 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.15

- affichage :

30.1.15 Scan failure

- description :

A condition has prevented the scan engine from initializing.

- remede :

- Verify that all covers are installed correctly and that the ADF and the ADF feeder are closed. - Turn the product off, and then on. - If the error persists, run the sensors diagnostic test to verify that the sensors are functioning correctly. - Check the LED status on the control panel. Follow the troubleshooting instructions if the LEDs are not in the ready state.

30.1.16 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.16

- affichage :

30.1.16 Scan failure

- description :

The product has detected incorrect ADF width sensor values.

- remede :

Calibrate the ADF width sensor.

30.1.18 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.18

- affichage :

30.1.18 Scan failure

- description :

The product has experienced an ASIC error.

- remede :

- Turn the product off, and then disconnect the power cord. - Connect the power cord, and then turn the product on. - Check connections to the SCB. - Check connections to the intermediate PCA, the analog processor PCA, and the CCD driver PCA. - Replace the SCB. - Replace the flatbed optical assembly.

30.1.19 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.19

- affichage :

30.1.19 Scan failure

- description :

Lamp error

- remede :

- Turn the product off, and then on. - Check to see that the scanner lamp illuminates while the product is turned on. - Check the connections to the SCB. - Replace the SCB. - Replace the flatbed optical assembly.

30.1.22 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.22

- affichage :

30.1.22 Scan failure

- description :

CP processing error.

- remede :

- Turn the product off, and then disconnect the power cord. - Connect the power cord, and then turn the product on.

30.1.25 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.25

- affichage :

30.1.25 Scan failure

- description :

Copy processor board error.

- remede :

- Turn the product off, and then disconnect the power cord. - Connect the power cord, and then turn the product on. - Check the copy processor LED. - Check connections to the copy processor board. - Check the scan engine cable connection. - Replace the copy processor board.

30.1.29 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.29

- affichage :

30.1.29 ADF output bin full

- description :

The ADF output bin is full.

- remede :

- Empty the ADF output bin. - Check the connection to the ADF output bin full sensor. - Check the connection to the scanner controller board. - Replace the ADF output bin full sensor. - Replace the scanner controller board.

30.1.30 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.30

- affichage :

30.1.30 Scan failure

- description :

DC FIFO overrun.

- remede :

- Turn the product off, and then on. - Check the connection to the scanner controller board. - Replace the scanner controller board. - Turn the product off, and then on.

30.1.31 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.31

- affichage :

30.1.31 Scan failure

- description :

SSI FIFO overrun.

- remede :

- Turn the product off, and then on. - Check the connection to the scanner controller board. - Check the scan engine cable connection. - Replace the copy processor board.

30.1.32 HP LaserJet 9050, 9050N, 9050DN

- code :

30.1.32

- affichage :

30.1.32 Scan failure

- description :

Swath overflow.

- remede :

- Turn the product off, and then on. - Check copy processor board connection.

40 HP LaserJet 9050, 9050N, 9050DN

- code :

40

- affichage :

40 - Embedded I/O Bad Transmission To Continue, Touch "OK"

- description :

This error indicates that a connection with the embedded Jetdirect has been abnormally broken.

- remede :

- To continue printing, touch OK. - No other action necessary. - Move the EIO card to a different slot. - Replace the EIO card

41.3 HP LaserJet 9050, 9050N, 9050DN

- code :

41.3

- affichage :

41.3 – Load Tray <X>: [Type], [Size] To Use another Tray, Touch “OK”

- description :

The product detected an unexpected paper size.

- remede :

- Load the tray with the requested paper, or touch OK to select another tray. - If another tray is available, touch OK to use it.

41.X HP LaserJet 9050, 9050N, 9050DN

- code :

41.X

- affichage :

41.<X> Error To Continue, Touch “OK”

- description :

Printing stopped due to an error. 41.2 is a beam detect error. 41.4 is a no video sync error.

- remede :

- To clear, touch OK. - If error does not clear, turn the product off, and then on. - Resend the print job. - Reseat the connection to the DC controller and the laser scanner. - Replace the laser/scanner. - Replace the upper cable guide assembly. - Replace the DC controller

49.XX.XX HP LaserJet 9050, 9050N, 9050DN

- code :

49.XX.XX

- affichage :

49.<XX>.<XX> Error To continue turn off then on

- description :

A critical firmware error has occurred. This type of error can be caused by invalid print commands, corrupt data, or invalid firmware operations. In many cases, turning the product off and turning it on permanently clears the error, and the product continues without issues. In some cases, electrical noise over the cables can corrupt data during transmission. Faulty USB cables, poor connections, and specific software issues can also cause these errors. The formatter can also cause these errors

- remede :

- Turn the product off, and then on. - Upgrade the firmware. - Try printing from a different software application to determine whether the application is causing the problem. Go back to the original application an try printing a different file. If the problem seems to be with the software application, contact the vender. Try the following actions: 1. Disconnect all connections to networks and computers. 2. Turn the product off. 3. Remove the DIMM. 4. Remove all EIO devices. 5. Turn the produc

50.1 HP LaserJet 9050, 9050N, 9050DN

- code :

50.1

- affichage :

50.<X> Fuser To continue turn off then on

- description :

A fuser error has occurred. low fuser temperature.

- remede :

- Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller

50.2 HP LaserJet 9050, 9050N, 9050DN

- code :

50.2

- affichage :

50.<X> Fuser To continue turn off then on

- description :

A fuser error has occurred. fuser warm up service.

- remede :

- Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller

50.3 HP LaserJet 9050, 9050N, 9050DN

- code :

50.3

- affichage :

50.<X> Fuser To continue turn off then on

- description :

A fuser error has occurred. high fuser temperature

- remede :

- Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller

50.4 HP LaserJet 9050, 9050N, 9050DN

- code :

50.4

- affichage :

50.<X> Fuser To continue turn off then on

- description :

A fuser error has occurred.f aulty fuser.

- remede :

- Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller

50.5 HP LaserJet 9050, 9050N, 9050DN

- code :

50.5

- affichage :

50.<X> Fuser To continue turn off then on

- description :

A fuser error has occurred. inconsistent fuser.

- remede :

- Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller

50.6 HP LaserJet 9050, 9050N, 9050DN

- code :

50.6

- affichage :

50.<X> Fuser To continue turn off then on

- description :

A fuser error has occurred. faulty fuser.

- remede :

- Turn the product off, and then on. - Reseat the connection to the fuser and the DC controller. - Replace the fuser. - Replace the upper cable guide assembly. - Replace the low voltage power supply. - Replace the DC controller

51.1 HP LaserJet 9050, 9050N, 9050DN

- code :

51.1

- affichage :

51.<XY> Error

- description :

A fuser error has occurred. a beam detect error.

- remede :

- Turn off the product, and turn it on. - Reseat the connections to the DC controller and the laser scanner. - Replace the laser/scanner. - Replace the upper cable guide assembly. - Replace the DC controller.

52.00 HP LaserJet 9050, 9050N, 9050DN

- code :

52.00

- affichage :

52.<XY> Error To continue turn off then on

- description :

A product error occurred. a laser/scanner error. a laser/scanner rotation error.

- remede :

- Turn the product off and turn it on. - Reseat the connection to the DC controller and the laser scanner. - Replace the laser/scanner. - Replace the DC controller.

53.XY.ZZ HP LaserJet 9050, 9050N, 9050DN

- code :

53.XY.ZZ

- affichage :

53.<XY>.<ZZ> Check Ram DIMM Slot <X> To continue turn off then on

- description :

This problem is with the product memory. The DIMM involved will not be used. - Slot 0 is onboard memory. - Slot 1 is DIMM slot 1.

- remede :

- Reinstall the specified DIMM. - Replace the specified DIMM. - If the problem continues, replace the formatter.

55.05 HP LaserJet 9050, 9050N, 9050DN

- code :

55.05

- affichage :

55.05 Engine Firmware RFU Error To continue turn off then on

- description :

An issue caused the firmware upgrade to fail.

- remede :

- Turn the product off, and then on. - Restart the firmware upgrade. - If the problem continues, try a different firmware file.

55.XX.YY HP LaserJet 9050, 9050N, 9050DN

- code :

55.XX.YY

- affichage :

55.<XX><YY> DC Controller Error To continue turn off then on

- description :

This error includes 55.1, 55.2, and 55.3. The engine is not communicating with the formatter. The communication link between the formatter and DC controller was lost. This can occur due to a timing error or intermittent connection between the formatter and DC controller.

- remede :

- Turn the product off and turn it on. - Check the life remaining on the maintenance kit. - Reseat the formatter, DIMMs, and EIO cards. - Perform the engine test. - Perform the service test. - Replace the DC controller. - Replace the formatter.

56.XX HP LaserJet 9050, 9050N, 9050DN

- code :

56.XX

- affichage :

56.<XX> Error To continue turn off then on

- description :

A product error occurred. 56.01 is Illegal input selection. 56.02 is duplexer was removed while the product is turned on.

- remede :

- Turn the product off and turn it on. - Check the product configuration. - Check the program settings. - Turn the product off, and then reinstall the duplexer.

57.01 HP LaserJet 9050, 9050N, 9050DN

- code :

57.01

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. a cartridge fan error (fan 5).

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

57.03 HP LaserJet 9050, 9050N, 9050DN

- code :

57.03

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. power supply fan error (fan 1).

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

57.04 HP LaserJet 9050, 9050N, 9050DN

- code :

57.04

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. formatter/controller fan error (fan 2).

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

57.05 HP LaserJet 9050, 9050N, 9050DN

- code :

57.05

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. delivery fan error (front fan 4).

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

57.06 HP LaserJet 9050, 9050N, 9050DN

- code :

57.06

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. face-down bin error.

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

57.07 HP LaserJet 9050, 9050N, 9050DN

- code :

57.07

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. delivery fan error (back fan 3).

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

57.08 HP LaserJet 9050, 9050N, 9050DN

- code :

57.08

- affichage :

57.<XX> Error To continue turn off then on

- description :

A product error occurred. duplexer fan error.

- remede :

- Turn the product off and turn it on. - Reseat connections to the DC controller and to the specified fan. - Replace the specified fan. - Replace the DC controller.

58.03 HP LaserJet 9050, 9050N, 9050DN

- code :

58.03

- affichage :

58.<XX> Error To continue turn off then on

- description :

A product error occurred. CPU error.

- remede :

- Turn the product off and turn it on. - Check the configuration. - Replace the print cartridge. - Replace the toner sensor contact assembly. - Replace the DC controller.

58.04 HP LaserJet 9050, 9050N, 9050DN

- code :

58.04

- affichage :

58.<XX> Error To continue turn off then on

- description :

A product error occurred. power supply error.

- remede :

- Turn the product off and turn it on. - Check the configuration. - Replace the print cartridge. - Replace the toner sensor contact assembly. - Replace the DC controller.

59.10 HP LaserJet 9050, 9050N, 9050DN

- code :

59.10

- affichage :

59.<XY> Printer Error To continue turn off then on

- description :

A product error occurred. motor startup error.

- remede :

- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller

59.20 HP LaserJet 9050, 9050N, 9050DN

- code :

59.20

- affichage :

59.<XY> Printer Error To continue turn off then on

- description :

A product error occurred. motor rotation error.

- remede :

- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller

59.30 HP LaserJet 9050, 9050N, 9050DN

- code :

59.30

- affichage :

59.<XY> Printer Error To continue turn off then on

- description :

A product error occurred. fuser motor startup error.

- remede :

- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller

59.40 HP LaserJet 9050, 9050N, 9050DN

- code :

59.40

- affichage :

59.<XY> Printer Error To continue turn off then on

- description :

A product error occurred. fuser motor rotation error.

- remede :

- Turn the product off, and then on. - Check connections from the specified motor to the DC controller. - Reseat or reconnect the specified motor. - Replace the print cartridge if the problem is with its motors. - Run a service test. - Replace the specified motor. - Replace the fuser. - Replace the DC controller

60.X HP LaserJet 9050, 9050N, 9050DN

- code :

60.X

- affichage :

60.<X> Tray <X> lifting error

- description :

This message displays when the tray is in the process of lifting the paper to the top of the tray for proper feeding and some obstruction prevents the tray from lifting properly. 60.02 is a lifting error in Tray 2. 60.03 is a lifting error in Tray 3. 60.04 is a lifting error in Tray 4.

- remede :

- Check the tray for obstructions. - Remove and reseat the tray. - Perform a service test. - Remove the two trays and swap their positions. If the error changes, the tray might be defective. - Replace the paper input unit.

62 HP LaserJet 9050, 9050N, 9050DN

- code :

62

- affichage :

62 No System. To continue turn off then on

- description :

A problem with the product firmware has occurred.

- remede :

- Turn the product off, and then on. - Upgrade the firmware if possible. - Replace compact flash firmware component CC395-67913. - If the problem continues, replace the formatter.

65.12.99 HP LaserJet 9050, 9050N, 9050DN

- code :

65.12.99

- affichage :

65.12.99 - Output Accessory Disconnected

- description :

An external paper handling accessory connection was interrupted.

- remede :

- Turn the product off. - Make sure that the external paper handling accessory is clear of all packing material and other obstructions. - Check the external paper handling accessory connection, ensuring it is properly seated. If the accessory uses cables, disconnect and reconnect them. - Turn the product on.

66.00.15 HP LaserJet 9050, 9050N, 9050DN

- code :

66.00.15

- affichage :

66.00.15 - External device failure To continue turn off then on

- description :

This error occurs under the following conditions: - An external device was disconnected and a different external device (different model or same model with different firmware) was reconnected. - The external device begins to restart while the product is already running. This can happen due to interruptions with the power on signal. - An upgrade to the external device is not completed within a specified time. This can cause the PHC to crash, requiring the upgrade to be restarted.

- remede :

- Make sure that the stacker bin area is clear of all packing material and other obstructions. - Turn the product off, and then on. - Check the external paper handling accessory connection to see that it is properly seated. If the accessory uses cables, disconnect them, and reconnect them.

66.11.00 HP LaserJet 9050, 9050N, 9050DN

- code :

66.11.00

- affichage :

66.11.00 Input Device Failure Turn Off, Check Connection, Turn On

- description :

A failure in an external input device occurred. A lifting operation was not completed within the allotted time.

- remede :

- Make sure that the tray on the left side of the lift deck is empty. - Check the connections. - Turn off the product and turn it on. - Print two pages as a paper path test. - Reseat the input device. - Replace the input device.

66.11.01 HP LaserJet 9050, 9050N, 9050DN

- code :

66.11.01

- affichage :

66.11.01 – Input Device Failure

- description :

The paper path connection unit is not installed.

- remede :

Install the paper path connection unit.

66.12.06 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.06

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. flipper encoder error in the multi bin mailbox.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.11 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.11

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. stapler carriage motor failure in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.20 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.20

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. timeout failure on the retainer sensor (it was never reached) in the stapler stacker.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.21 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.21

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. bearing bracket failure (damage) in the stapler stacker.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.31 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.31

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. home position timeout failure in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.32 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.32

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. home position timeout failure in the aligning paddles on the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.33 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.33

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. delivery motor failure (motor 6) in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.34 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.34

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. front paper alignment motor failure (motor 3) in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.35 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.35

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. rear paper alignment motor failure (motor 4) in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.36 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.36

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. stacker bin motor failure (motor 5) in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.41 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.41

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. stapling folder motor failure (motor 7) in the multi functional finisher.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.50 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.50

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. stack holder failure (damage) in the stapler stacker

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.51 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.51

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. booklet bin motor failure (motor 10) in the multi functional finisher

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.60 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.60

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. EEPROM error in the stapler stacker or an initial slider operation error in the multi bin mailbox

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.61 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.61

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. slider operation error in the multi bin mailbox.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.86 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.86

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. belt encoder error in the multi bin mailbox.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

66.12.95 HP LaserJet 9050, 9050N, 9050DN

- code :

66.12.95

- affichage :

66.12.<ZZ> Output accessory failure

- description :

This error is caused by failures in the output accessories. PCA check error in the multi bin mailbox.

- remede :

- Follow the instructions in online help. - Turn the product off and turn it on.

68.0 HP LaserJet 9050, 9050N, 9050DN

- code :

68.0

- affichage :

68.<X> Permanent storage full Permanent storage write fail. To continue, touch "OK"

- description :

The NVRAM or the hard disk is full. The storage device is failing to write. Touching OK to clear the message brings up 0 for the NVRAM or a 1 for the hard disk. Printing can continue, but it might produce unexpected responses. NVRAM error.

- remede :

- Check the configuration. - Turn off the product and turn it on. - Reseat the hard disk. - Replace the hard disk.

68.1 HP LaserJet 9050, 9050N, 9050DN

- code :

68.1

- affichage :

68.<X> Permanent storage full Permanent storage write fail. To continue, touch "OK"

- description :

The NVRAM or the hard disk is full. The storage device is failing to write. Touching OK to clear the message brings up 0 for the NVRAM or a 1 for the hard disk. Printing can continue, but it might produce unexpected responses. removable disk error.

- remede :

- Check the configuration. - Turn off the product and turn it on. - Reseat the hard disk. - Replace the hard disk.

79.XX.XX HP LaserJet 9050, 9050N, 9050DN

- code :

79.XX.XX

- affichage :

79.<XX>.<XX> Error To continue turn off then on

- description :

A critical formatter error occurred.

- remede :

- Turn the product off, and then on. - Upgrade the firmware. - Replace the formatter.

80.XXX HP LaserJet 9050, 9050N, 9050DN

- code :

80.XXX

- affichage :

80.XXX Embedded Jetdirect error

- description :

An embedded Jetdirect error occurred.

- remede :

Turn the product off, and then on.

80.XXXX HP LaserJet 9050, 9050N, 9050DN

- code :

80.XXXX

- affichage :

80.XXXX EIO error

- description :

The EIO accessory card in slot X encountered a critical error.

- remede :

- Turn the product off, and then on. - Reseat the EIO card. - Move the EIO card to a different slot. - Replace the EIO card.

81 HP LaserJet 9050, 9050N, 9050DN

- code :

81

- affichage :

81 Service

- description :

A temporary error occurred while testing the product.

- remede :

- Turn the product off, and then on. - Replace the formatter.

88.XXXX HP LaserJet 9050, 9050N, 9050DN

- code :

88.XXXX

- affichage :

88.XXXX

- description :

Service test is initialized. 0000 indicates that the test passed.

- remede :