Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.
Codes erreur les plus fréquents
Imprimante HP Color LaserJet CM2320, CM2320NF, CM2320FXI
Code Erreur 10 ou Erreur mémoire consommable 
Code Erreur 13.xx ou Bourrage papier
Code Erreur 49
Code Erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance
Problèmes les plus fréquemment rencontrés
Imprimante HP Color LaserJet CM2320, CM2320NF, CM2320FXI
Tableau de tous les codes erreurs
Imprimante HP Color LaserJet CM2320, CM2320NF, CM2320FXI
- code :
-
- affichage :
Scanning error Cannot connect
- description :
The product cannot transmit scan information to a computer.
- remede :
product off, and then turn it on. Also, turn the computer off, and then turn it on. Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again. Verify that the computer prints in order to confirm a working USB or network connection. Verify that the scan-to destination folder or software program path is correct. Remove and then reinstall the software program. If the error persists, replace the formatter.
- code :
10.000X
- affichage :
10.000X Supply Memory Error
- description :
A specific print cartridge has an e-label error. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow
- remede :
Remove and reinstall the print cartridge. Turn off and then turn on the product. If the problem is not solved, replace the cartridge.
- code :
10.100X
- affichage :
10.100X Supply Memory Error
- description :
A specific print cartridge has a faulty or missing e-label. "X" indicates the cartridge. • 0=black • 1=cyan • 2=magenta • 3=yellow
- remede :
Check the e-label. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the print cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.100X message appears, replace the cartridge. If the problem is not solved, replace the print-cartridge drawer.
- code :
41.2
- affichage :
Engine error 41.2000
- description :
The product experienced a print engine error
- remede :
This is a warning message only. Job output might be affected. If the error persists, verify that connections J131 and J132 on the DC controller are firmly connected. If the error persists, replace the DC controller. If the error still persists, replace the product.
- code :
49
- affichage :
49 Service Error
- description :
The product has experienced a firmware error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, perform an NVRAM initialization. If the error persists, update the firmware. If the error persists, replace the formatter
- code :
50.1
- affichage :
50.1 Fuser Error 50.1000
- description :
The product has experienced a low fuser temperature error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the thermistor connection in the upper left of the fuser area is firmly connected. If the error persists, verify that the J150, J156, and J157 connections on the DC controller are firmly connected. If the error persists, replace the fuser.
- code :
50.2
- affichage :
50.2 Fuser Error 50.2000
- description :
The product has experienced a slow fuser error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the fuser heat roller and pressure roller surfaces are not damaged. If the error persists, verify that the fuser motor rotates freely and that the gears are not damaged. If the error persists, replace the fuser. If the error persists, replace the DC controller
- code :
50.3
- affichage :
50.3 Fuser Error 50.3000
- description :
The product has experienced a general fuser error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that thermistor connection J706 in the upper left of the fuser area is firmly connected. If the error persists, replace the fuser. If the error persists, replace the power supply. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power supply.
- code :
50.4
- affichage :
50.4 Fuser Error 50.4000
- description :
The product has experienced a fuser drive circuit error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the fuser heat roller and pressure roller surfaces are not damaged. If the fuser is damaged, replace the fuser. If the error persists, replace the fuser motor. If the error persists, replace the power supply. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power suppl
- code :
50.7
- affichage :
50.7 Fuser Error 50.7000
- description :
The product has experienced a fuser open error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the J150, J156, and J157 connections on the DC controller are firmly connected. If the error persists, replace the fuser. If the error persists, replace the power supply. If the error persists, replace the DC controller.
- code :
50.8
- affichage :
50.8 Fuser Error 50.8000
- description :
The product has experienced a low subthermistor fuser error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the thermistor connection in the upper left of the fuser area is firmly connected. If the error persists, replace the fuser. If the error persists, replace the DC controller.
- code :
50.9
- affichage :
50.9 Fuser Error 50.9000
- description :
The product has experienced a high subthermistor fuser error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the thermistor connection in the upper left of the fuser area is firmly connected. If the error persists, replace the fuser. If the error persists, replace the power supply. If the error persists, replace the DC controller.
- code :
51.XX
- affichage :
51.XX Error
- description :
The product has experienced a laser scanner error. The value for XX indicates the following issues. • XX=20: Black laser scanner error • XX=21: Cyan laser scanner error • XX=22: Magenta laser scanner error • XX=23: Yellow laser scanner error
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the J131 and J132 connections on the DC controller are firmly connected. If the error persists, replace the DC controller. If the error persists, replace the product.
- code :
52
- affichage :
52 Scanner Error
- description :
The product has experienced an internal hardware error.
- remede :
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, replace the DC controller. If the error persists, replace the product.
- code :
54.15
- affichage :
54.15 Error 54.1500
- description :
The product has experienced a yellow toner level sensor error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
- code :
54.16
- affichage :
54.16 Error 54.1600
- description :
The product has experienced a magenta toner level sensor error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
- code :
54.17
- affichage :
54.17 Error 54.1700
- description :
The product has experienced a cyan toner level sensor error.
- remede :
If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
- code :
54.18
- affichage :
54.18 Error 54.1800
- description :
The product has experienced a black toner level sensor error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the DC controller, print-cartridge tray, and color misregistration sensor are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the DC controller.
- code :
54.19
- affichage :
54.19 Error 54.1900
- description :
The product has experienced a top-of-page sensor error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, replace the DC controller.
- code :
55.X
- affichage :
55.X Error
- description :
The product has experienced a communication timeout error. The value for X indicates the following issues. • X=0: DC controller communication error • X=0601: DC controller NVRAM data error • X=0602: DC controller NVRAM access error • X=1: DC controller memory error
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, upgrade the firmware. If the error persists, replace the DC controller.
- code :
56.01
- affichage :
56.01 Error 56.0100
- description :
The product has experienced an input tray error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Reinstall Tray 2 and, if installed, Tray 3. 3. Turn on the power and wait for the product to initialize. If the error persists, verify that the connections between the product and the tray sensor are firmly connected. If the error persists, verify that the tray flag moves correctly. If the error persists, replace the DC controller.
- code :
57.XX
- affichage :
57.XX Error
- description :
The product has experienced a problem with an internal fan. The value for XX indicates the following issues. • XX=01: Fan 1 (engine fan) error • XX=02: Fan 2 (duplex fan) error
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the fan rotates freely. If the error persists, replace the fan. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power supply.
- code :
59.3
- affichage :
59.3 Error 59.3000
- description :
The product has experienced a fuser motor startup error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, replace the fuser motor. If the error persists, replace the fuser. If the error persists, replace the sub-controller board. If the error persists, replace the DC controller. If the error persists, replace the low-voltage power assembly.
- code :
59.4
- affichage :
59.4 Error 59.4000
- description :
The product has experienced a fuser motor error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists, replace the fuser motor. If the error persists, replace the fuser. If the error persists, replace the sub-controller board. If the error persists, replace the DC controller. If the error persists, replace the product.
- code :
59.50
- affichage :
59.50 Error 59.5000
- description :
The product has experienced a black image drum motor startup error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
- code :
59.53
- affichage :
59.53 Error 59.5300
- description :
The product has experienced a yellow-magenta-cyan image drum motor startup error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
- code :
59.60
- affichage :
59.60 Error 59.6000
- description :
The product has experienced a black image drum motor rotation error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
- code :
59.63
- affichage :
59.63 Error 59.6300
- description :
The product has experienced a yellow-magenta-cyan image drum motor rotation error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the image drum motor. If the error persists, replace the DC controller.
- code :
59.70
- affichage :
59.70 Error 59.7000
- description :
The product has experienced a black developer motor startup error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
- code :
59.73
- affichage :
59.73 Error 59.7300
- description :
The product has experienced a yellow-magenta-cyan developer motor startup error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
- code :
59.80
- affichage :
59.80 Error 59.8000
- description :
The product has experienced a black developer motor rotation error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller
- code :
59.83
- affichage :
59.83 Error 59.8300
- description :
The product has experienced a yellow-magenta-cyan developer motor rotation error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
- code :
59.9
- affichage :
59.9 Error 59.9000
- description :
The product has experienced an ITB motor startup error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the ITB. If the error persists, replace the drum motor. If the error persists, replace the DC controller.
- code :
59.A0
- affichage :
59.A0 Error 59.0160
- description :
The product has experienced an ITB motor or main motor rotation error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the ITB. If the error persists, replace the drum motor. If the error persists, replace the DC controller.
- code :
59.C0
- affichage :
59.C0 Error 59.0192
- description :
The product has experienced a developer motor error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, replace the developer motor. If the error persists, replace the DC controller.
- code :
59.F0
- affichage :
59.F0 Error 59.0240
- description :
The product has experienced a transfer alienation error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the DC controller connectors are firmly connected. If the error persists after a printcartridge replacement, examine the cartridge, and then replace it if necessary. If the error persists, replace the DC controller. If the error persists, replace the cartridge tray.
